I have subscribed to this nugget of wisdom forever. If you deliver training, I have a simple way for you to break the mold of training as an event. Introduce a before/during/after framework to your planning or training design.
Tag: "Holly MacDonald"
User adoption is about helping new users become competent (or beyond) and comfortable with a system. Too often it’s just considered a “training” problem, but it’s really much more complex than that. It’s about behaviour change, and that’s never simple. It’s also often divorced from ongoing use. There’s the “go live” activity and it isn’t really tied to the ongoing.
The participants of a recent workshop indicate that they didn’t actually need to “sell” the idea of e-learning to their organization. They had implicit or explicit support. I really hope that this is representative of where we are at in terms of industry acceptance. I, for one, am glad that we can stop talking about why it’s a good thing and roll up our sleeves and make some cool e-learning.
The key is this – technology is changing faster and faster than ever before and today’s cool is tomorrow’s must have, while today’s must have might be tomorrow’s has-been. In spite of the potential land mines inherent in embracing e-learning, my advice is to do it anyway. Just do it right.
This post focuses more on how to know when it’s not just training. Lots of times training is suggested because it is something tangible and action-oriented. In my experience, it’s easier for someone to come to me saying they need some training and not “I need help”.
I’m working with a client who is rolling out a system to a global group of employees and they have requested training. I have suggested that we invest more in performance support rather than training. Is there a difference? Well, not really. It’s situational. Performance support places the emphasis on helping in the workflow at the “moment of need”.
I want to share with you a wonderful blog post that I really connected with. It’s about failure. People are so afraid to talk about failure as though it is some kind of icky communicable disease. We ALL fail. And yet, who admits to it?